Terms & Conditions

1. About this website

This website is operated by Care at Your Comfort, a doctor home visit service in Delhi NCR. By using this website or booking a home visit through it, you agree to these terms.

2. Not a medical emergency service

This service is for planned home visits, not medical emergencies. If you or someone with you is having a medical emergency, call 112 or go to the nearest hospital immediately. Do not rely on this website or a WhatsApp message in an emergency.

3. How a booking works

When you submit the booking form, WhatsApp opens with your details already filled in. Your booking request is sent to us only when you press Send.

Sending the message does not confirm your visit. A booking is confirmed only when the doctor or our team replies on WhatsApp or by phone to confirm the time.

4. Fee and payment

The consultation fee is ₹1300 per visit, payable to the doctor at the time of the visit unless otherwise agreed. The fee may change over time, and the fee shown on the website at the time you book will apply.

5. Rescheduling and cancellation

If you need to change or cancel a visit, please message us on WhatsApp as early as possible so we can adjust the schedule.

6. Service area

We currently offer home visits across Delhi NCR. If your address is outside our usual service area, please check with us on WhatsApp before booking.

7. Website content is general information

The blog articles and other content on this website are for general awareness only. They are not medical advice and are not a substitute for an examination by a doctor. Always consult a doctor about your specific symptoms or condition.

8. Your responsibilities

When booking a visit, please:

• Give accurate contact and address details
• Describe your symptoms or reason for the visit honestly
• Be present, or have someone present, at the address at the agreed time
• Tell us in advance if a family member, not you, will be examined

9. Limitation of liability

We take reasonable care to provide a safe and professional service. To the extent permitted by law, we are not responsible for delays or issues caused by incorrect information provided in the booking form, or by circumstances beyond our reasonable control.

10. Changes to these terms

We may update these terms from time to time. The date at the top of the page shows when they were last changed. Continued use of the website after a change means you accept the updated terms.